Help/FAQ - Onlinecomponents.com
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TABLE OF CONTENTS

How to Search for Parts
How to Order
Payment Information
Shipping Information
Returns
About Us
FAQ

Search by Part No. / Keyword

On the top left side of the website, enter in a complete or partial part number or a keyword/description and hit search. You will then be able to filter your search by supplier or category.

Search by Product Category (Quick)

You can perform a “quick” product category search for the 2nd section in our red search console marked “product category”. Here you can quickly select a product category, and then a subcategory, and lastly taxonomy to find the part you are looking for.

Search by Product (Parametric)

You can perform a product by going to lower left hand corner of the footer and clicking on “Product (Parametric). From here you will see the full listing of all our categories. You can click on a category to visit the category page or expand the category to see the subcategories.

Search by Supplier

You can perform a search by supplier search in the 3rd section in our red search console marked “Supplier”. Here you will find a listing in alphabetical order of all our suppliers. Choosing a supplier will take you to a supplier page showing you detailed information about that supplier and product categories their products lie in.

How to Order

Onlinecomponents.com is an e-commerce website. All orders are placed directly on the website.
Add the parts needed to your shopping cart and simply proceed to checkout from there. Watch a short video to learn more!

How to Checkout

Our checkout process is short and simple. Once you have completed shopping and in your shopping cart you click on the green Continue Checkout button.
You will then be asked for your information, shipping/billing information, shipping method, and payment information. Finally you will have a review page to make sure all your information is right and if not an opportunity to edit the information. If all is right – you can submit your order by clicking the Submit Order button.

Minimum Order

Our minimum order for shipments within the United States is $50; and within Canada and Mexico is $100; all other orders with non-US destinations will have a $200 order minimum requirement at checkout. If your cart does not meet the minimum order, you will be prompted to confirm an additional surcharge to meet the requirement.

Backorder

Items can be placed on backorder as long as the product is still active. Add the quantity you need to your shopping cart and the lead time will be displayed.
If part of your order is in stock and part is on backorder, when checking out, we will give you the option to ship your order complete or to ship the "in stock" material immediately.

Tools

We offer several tools to making buying easier! We offer a quick buy tool if you know what you want and want to go fast, a multi-part search so you may search several items at once, and soon a BOM uploader allowing you to upload a spreadsheet of your bill of materials.

Payment Methods

Onlinecomponents.com accepts the following payment methods:

Credit Card: Mastercard, Visa, American Express, Discover, & Diners Club.

Prepaid Wire/Proforma Invoice: An e-mail with the Proforma invoice will be sent shortly after your order is placed giving you the wire instructions. We do not charge a fee for this payment method, however, your financial institution may. Please note that stock is not reserved until the wire transfer is complete on our end. Orders will be canceled after 10 days if funds are not received.

PayPal: We now accept PayPal for orders in which items are in stock. You can choose to checkout with PayPal in the shopping cart.

Sales Tax

Onlinecomponents.com is required to collect sales tax on retail sales for orders shipping to the states of California, Arizona, Florida, Illinois, Minnesota, New York, Washington & Wisconsin. Wholesale customers can fill out a resale exemption form in the checkout process.

Invoices

You will be e-mailed an invoice around 8pm pacific time on the day your order ships.

When am I Charged?

When you submit your order, we pre-authorize the card for the amount of the order. Your credit card is not actually charged until the order ships out. If your order has multiple shipments from a single order, you will receive one charge per shipment.

PayPal

We now accept PayPal for orders in which items are in stock. You can choose to checkout with PayPal in the shopping cart.

Options / Rates

Onlinecomponents.com offers flat rate shipping – see our shipping table here. All flat rate shipping orders are shipped via UPS. Shipping costs will be added to the final invoice. You may also include your own freight account number upon checkout.

When will my order ship?

Orders placed by 2:00 pm pacific standard time ship the same business day.
Orders placed by 2:01 pm pacific standard time ship the next business day.
If there is a backorder please follow the advertised lead-time.

Shipping Notification/Tracking#

You will receive a tracking # and final invoice around 8pm pacific time on the day your order ships. You can also obtain your tracking # online .

APO/FPO, PO Boxes

At this time Onlinecomponents.com only ships via UPS and therefore cannot ship to APO/FPO or PO Boxes.

Return Policy

Buyers must notify onlinecomponents.com in writing of any shortages, damage, or defects within 10 days of the date delivered. Returns due solely to customer preference or error will normally be accepted only if received within 30 days of the date delivered, and will be subject to a restocking fee at the discretion of onlinecomponents.com (for orders shipped within the United States, typically 15% plus shipping costs. Orders shipped outside the United States or unusual restocking situations may vary).

Parts specified as Non-Cancellable/Non-Returnable (NCNR) at the time of quote or sale are not returnable, as those parts are purchased from a manufacturer specifically on your behalf and may not be returnable by us to the manufacturer.

No return will be accepted without a Return Materials Authorization (RMA) number, which can be obtained by contacting Customer Service.

Return freight/shipping charges must be pre-paid by the Buyer; we will not accept COD shipments. If any products are returned without pre-authorization from onlinecomponents.com or if delivery of any product is refused, onlinecomponents.com will immediately apply an appropriate restocking fee at our discretion, plus shipping costs. Products that were shipped as Non-Cancellable or Non-Returnable will be held awaiting your instructions for 10 days after which onlinecomponents.com may deem the products abandoned and dispose of them, without crediting your account.

Credit for returned items will be issued at the discretion of onlinecomponents.com after inspection by our Receiving Department. Only products originally shipped from onlinecomponents.com will be accepted as returns. All returned products should be in the original packaging and in unused condition (except defective). ESD or moisture sensitive products should not be opened except under controlled conditions (except defective). To facilitate inspection of shortages, damages, or defects, we may require additional information from the customer, such as descriptions, photos, or other cooperation. Factory defects may require additional time for inspection by the manufacturers, and some parts may need to be shipped directly to the manufacturer.

For complete details, please see our Terms and Conditions.

Submit a request for Return

Please click here to submit a request for return.

Contact Us

You can reach Onlinecomponents.com by:
Phone: 602-685-3900
Text: + 602-313-0129 (Send SMS to chat with us on your mobile device)
Fax: 602-794-6211
E-mail: cs@onlinecomponents.com
Address: 2425 South 21st Street, Phoenix, AZ 85034

Tech Support

Onlinecomponents.com offers a technical support staff to assist with specific product inquiries. They can be reached by phone, email, or live chat. To find out more, click here.

Tax I.D.

Our Federal Tax I.D. # is 95-3000067